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The ultimate Windows PC optimization software for better performance.

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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use Total PC Scan.

Last Updated: January 15, 2025
Effective Globally

Privacy at a Glance

Key points about how we handle your data

Data Protection

We use industry-standard encryption to protect your data

Transparency

Clear information about what data we collect and why

No Selling

We never sell your personal information to third parties

Your Rights

You have control over your data and privacy settings

1. Information We Collect

Information You Provide

  • • Account information (name, email address) when you create an account
  • • Contact information when you reach out to customer support
  • • Payment information when you purchase our software (processed securely by third-party payment processors)
  • • Feedback and survey responses you choose to provide

Information Automatically Collected

  • • Software usage data (features used, scan results, performance metrics)
  • • System information (operating system version, hardware specifications)
  • • Error logs and crash reports to improve software stability
  • • License activation and validation data

Information We Do NOT Collect

  • • Personal files or documents on your computer
  • • Browsing history or web activity
  • • Passwords or sensitive personal data
  • • Content of your communications or files
2. How We Use Your Information

Primary Uses

  • • Provide and maintain the Total PC Scan software
  • • Process license activations and manage your account
  • • Provide customer support and respond to your inquiries
  • • Improve software performance and fix bugs
  • • Send important updates about the software or your account

Analytics and Improvement

  • • Analyze usage patterns to improve user experience
  • • Identify and fix software issues
  • • Develop new features based on user needs
  • • Monitor software performance and reliability

Communications

  • • Send transactional emails (purchase confirmations, license information)
  • • Provide customer support responses
  • • Send optional marketing communications (you can opt out anytime)
  • • Notify you of important security or software updates
3. Information Sharing and Disclosure

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing

We may share your information only in these specific circumstances:

  • • With service providers who help us operate our business (payment processors, cloud hosting)
  • • When required by law or to protect our legal rights
  • • In connection with a business transfer (merger, acquisition, etc.)
  • • With your explicit consent

Service Providers

Our service providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

4. Data Security

Security Measures

  • • Industry-standard encryption for data transmission and storage
  • • Secure servers with regular security updates and monitoring
  • • Access controls limiting who can view your information
  • • Regular security audits and vulnerability assessments
  • • Secure payment processing through certified payment providers

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your account plus a reasonable period thereafter.

Incident Response

In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law, typically within 72 hours of discovery.

5. Your Privacy Rights

Access and Control

  • • Request access to your personal information
  • • Update or correct your account information
  • • Delete your account and associated data
  • • Opt out of marketing communications
  • • Request data portability (receive your data in a standard format)

Regional Rights

Depending on your location, you may have additional rights under laws such as:

  • • GDPR (European Union) - Right to erasure, data portability, and more
  • • CCPA (California) - Right to know, delete, and opt-out of sale
  • • Other applicable privacy laws in your jurisdiction

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@totalpcclean.com. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

Website Cookies

Our website uses cookies to:

  • • Remember your preferences and settings
  • • Analyze website traffic and usage patterns
  • • Provide personalized content and advertisements
  • • Ensure website security and prevent fraud

Software Analytics

Our software may collect anonymous usage analytics to help us improve performance and user experience. You can opt out of analytics collection in the software settings.

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Children's Privacy

Total PC Scan is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@totalpcclean.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable privacy laws and provide adequate protection for your personal information.

For transfers from the European Union, we use appropriate safeguards such as Standard Contractual Clauses or adequacy decisions by the European Commission.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • • Posting the updated policy on our website
  • • Sending an email notification to registered users
  • • Displaying a notice in our software

Your continued use of Total PC Scan after the effective date of the updated policy constitutes your acceptance of the changes.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Privacy Officer

support@totalpcscan.com

Total PC Scan

563 Cedar Head Rd, Sugarloaf,

Pennsylvania, United States, -

18249

Response Time

We will respond to privacy-related inquiries within 30 days of receipt.

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